Refund Policy
🖤 Refunds, Returns & Order Problems
We want you to be happy with what shows up at your door. If something goes wrong, reach out and give us a chance to make it right.
☕ Coffee
Because coffee is a perishable product and roasted to order, we generally cannot accept returns of opened coffee.
If your coffee arrives damaged, incorrect, or there is a problem with your order, contact us and we’ll work with you on a replacement or refund when appropriate.
And if you’re genuinely disappointed with your coffee, please reach out. We’d rather hear about it than leave you stuck with something you don’t enjoy.
👕 Made-to-Order Merch
Dead Tired Gal apparel and other print-on-demand products are made specifically for each order.
Because of that, we generally cannot accept returns or exchanges for:
- ordering the wrong size
- changing your mind
- preference-based fit issues
Please check the sizing information on the product page before ordering.
If your item arrives damaged, misprinted, defective, or incorrect, contact us with your order information and photos of the issue so we can make it right.
📦 Wrong or Damaged Orders
If we sent the wrong product, your item was damaged in transit, or there is a manufacturing issue, contact us as soon as possible.
We may ask for photos so we can document the problem with our fulfillment partner.
🔁 Subscriptions
Coffee subscriptions can be canceled according to the subscription terms shown when you sign up. If an order has already entered processing or shipped before cancellation, that order may not be refundable.
💬 Just Reach Out
Policies are important, but we’re also humans running a small business.
Coffee or general Dead Tired Coffee Co. orders: deadtiredcoffeecompany@gmail.com
Dead Tired Gal merch: deadtiredgal@gmail.com
If something went wrong or you’re unhappy with your order, reach out. We’ll look at the situation and do what we reasonably can to help.
